#20 passenger van rental phoenix driver
Also, I notice that almost all rental car places don't disclose important info to check BEFORE you rent: Cost of adding a driver (even though when I called I said I wanted to do that and they said, "yes we can do that) but price was never mentioned, can you leave your own vehicle there or not (not all rental cars will allow that!), etc. He just didn't seem like he understood customer serivce. It did seem he was there by himself, in which case he could say, "I'm sorry I'm going through this so quickly with you, I'm here alone today, and I have all these people to help, so I'm just trying to help you as efficiently as possible,".
I said, "Oh, any particular reason?" He just kinda looked at me and said, "Well, it's a mini-van, like you wanted, right?" Um.I was hoping to hear, "Oh, I like the Chrysler better because it has more leg room," or "they're both comparable vehicles, so I think you'll like either," SOMETHING! He totally didn't have customer service 101 down. Not being familiar with mini-vans I asked for his opinion/suggestion. Another example: He offered us the option of two different models of mini-vans. You'll see this on your credit card balance, but once you return the car, this amount will go back on your credit card with 1-3 business days, so no worries, we aren't charing you $200! This line here is your total." It's little details like that. What I've heard other associates say in the past is, "You'll notice a deposit of $200. Now, I know how a deposit for a rental works, but let's say you didn't, let's say it's your first time. For example, as he handed me the receipt he just, here's your total, with the deposit.". Pros: The price was good for a day rental split between the seven of us using the mini-van for the day.Ĭons: I've rented many cars before and the staff person was pretty blase and didn't explain pretty normal things to explain well.
And to top it off I still haven’t gotten my security hold back.
Then when I returned the car I got hit with an extra $80 in taxes and fees which according to the first receipt I had already paid. This put a solid 4 hour delay in an already very very long trip with a temperamental 4 year old in the backseat. Finally we gave up and I put the donut on (can’t even get a full-size spare) and drove back to the location that I got the car and had to swap it out for another one. At the same time my fiancé was calling every enterprise (because dollar and enterprise are the same thing apparently) and all of the stores went straight to voicemail. Then when I got the car shortly there after I got a flat tire not a huge deal except that I waited on hold with roadside assistance for over an hour trying to get to talk to anyone and never got through. Cons: Well for starters when you rent a car from a 3rd party site apparently they don’t tell you about all of the charges.
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